WEBCHAT CUSTOMER SERVICE.

Live Chat used to be a ‘nice to have’ option but is now a “must have” communication tool for any business.
Today companies are forced to adapt to the digital transformation that is taking place so rapidly in order to meet their growing expectations and the way to do this is by satisfying their customers.
In this digital era customers expect instant interaction to get help with their queries and research shows that more than 50% expect organisations to offer Live Chat on their websites. The reason for this growing popularity is because consumers today prefer to chat with someone in real time online rather than send an email or wait on the phone for support.

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