ECOMMERCE SUPPORT.

Oculus Group successfully provides eCommerce support services ranging from help-desk support, pre-selling, upselling, cross-selling, product information, order management and placement, tracking and shipping information. Our Contact Centre team will learn everything there is to know about your products and services so that we can promote your company the best way possible. Every one of those unanswered calls is a missed opportunity for your business. That is why you need a live representative to handle all queries with the outmost care and professionalism.

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RECEPTIONISTS – VIRTUAL ASSISTANTS.

Hiring a Virtual assistant is the “New Norm”

The benefits of going Virtual!

EVERY MISSED CALL IS A
LOST BUSINESS OPPORTUNITY.

CUSTOM SCRIPT

We will work closely with you to determine what type of calls we should expect to ensure they are processed in the appropriate manner. A custom script will be created to handle your specific requirements.

REAL SECRETARY

The agent will act exactly as a real secretary would at your premises: taking messages, routing transferred calls, answering questions about your products and services and scheduling appointments.

TRANSFER CALLS

When transferring calls to you we can provide you with some preliminary information in advance regarding the customer so you can decide if you wish to take the call. If you are busy we can simply take a message so that you can call them when you are available.

EVERY MISSED CALL

IS A LOST OPPORTUNITY.

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