HOTEL ANSWERING SERVICES WITH DEDICATED, LIVE VIRTUAL RECEPTIONISTS.

Stellar customer experience is the solid foundation of successful hotels and what obviously drives great reviews that build customer loyalty. Guests don’t want their calls answered by recordings while they are on hold or sent to voicemail. When they wish to speak to someone they want their interactions to be fast, seamless and effortless. Our Hotel answering service allows properties to give their staff the time needed to take care of the in-house guests without being distracted by ringing phones. Our team of live operators, are trained specifically to speak the language of hotels so that they can go above and beyond customers’ expectations. We can provide callers from basic information to custom crafted scripts depending on your needs. Our virtual receptionists can act as your front desk handling calls, giving help-desk support assisting potential customers with queries regarding the hotel’s policy, check-in/check-out times, hotel’s facilities, local attractions, booking reservations, handling complaints and many more as the possibilities are endless.

Maximize bookings over the phone while the front desk staff gets to focus 100% on the needs of your in-house guests.

save on hefty OTA commissions

VACATION RENTAL AND AIRBNB ANSWERING SERVICES.

Vacation rentals have revolutionized the travel industry introducing new and exciting properties at all price points. As travel evolves, so must the customer experience. A vacation rental answering service is a must for anyone overseeing the occupancy of a vacation home. Our vacation rental call center can assist guests with questions they might have about the property, aid in booking reservations, and guide them through any potential issues that might arise during their stay. With a bed and breakfast answering service at your disposal, your guests will be handled with care. A bed & breakfast call center can even serve as a virtual concierge, offering guests the same recommendations and advice that a full-time employee might offer – at a fraction of the cost.

INTEGRATION WITH YOUR SYSTEMS AND WEB-BASED APPLICATIONS ENABLES REAL-TIME MONITORING:

  • Avoid Missed Calls

  • Increase Sales

  • Build Customer Loyalty

  • Improve Brand Image

  • Optimise Resources

  • Enhance Service Quality

Inbound and Outbound Solutions

  • Help-Desk Support
  • General Inquiries
  • Cancellations and Re-Bookings
  • Complaints Management
  • Refunds and Exchanges
  • Customer Satisfaction Surveys and Feedback
  • Customer Service
  • Data Verification
  • Call backs/Follow ups
  • Email handling

INTERESTED ABOUT
ECOMMERCE SUPPORT?

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    Did you know that 67% of callers who can’t reach a real person hang up the phone out of frustration?
    And 34% of those who hang-up don’t call back?

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