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WHAT WE DO .

Delivering professional Call Centre and answering service solutions to help you grow your business.

We can help you provide customers with an experience that is seamless and effortless through real time conversations either via phone or live web chat.

Oculus Group is a leading BPO service provider that has been supporting clients to achieve business growth and success through its services. Our company consists of a team of dedicated agents with deep understanding and knowledge of different products and services so that they can deliver customized solutions to each business needs.

With patience and positive attitude they are committed to paying attention to every detail and to clearly and effectively communicate your company’s policies, services and products.

INVEST IN CUSTOMER SERVICE.

At a time when customers have a plethora of choices in products and services they don’t just expect great customer service, they demand it. However, some are learning the hard way as statistics show that 74% of consumers are likely to switch brands after having a poor customer experience.

The market has become an ocean of names, brands and options and as a result customer loyalty has disappeared. Today’s customers are smart, connected and more empowered than ever, especially with the help of social media. Organizations can no longer hide bad customer experience behind closed doors as the relationship between seller and buyer has turned from a one-to-one interaction to a public conversation. That is why investing in customer service has become a top priority for many companies.

Our Services

LATEST
INSIGHT.

What is customer service?

Customer service is the assistance provided to customers before, during, and after purchase. An organization wanting to provide error-free customer service will invest as much money in it as they do on aspects such as product development or sales and marketing. Organizations that provide spectacular customer service tend to be more popular among their clientele than their competitors.

“Oculus Group’s responsiveness to our demands has been extraordinary and their focus on customer satisfaction is one of the main reasons why we trusted them.”

Christos Aristotelous
CEO

“It has been comforting knowing that we can rely on a company to manage our calls, appointments and follow-ups with professionalism and commitment’. They have been a true extension of our company”

Panayiotis Neophytou
Director

“They have been able to manage our requirements in a timely manner able to scale up or down when we required with little time prior to notice. Oculus Group is a trusted partner to any business that is looking for help with customer support.”

Gregory Theocharous
Chairman

EVERY MISSED CALL

IS A LOST BUSINESS OPPORTUNITY.

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